scroll to top

Operational Excellence

Redefining your purpose, aligning your organisation, prioritising your projects: transformations are multiplying, yet often struggle to materialise. Willing translates your strategic directions into operational roadmaps to secure the achievement of your objectives.

Contact our experts

Our approach

WILLING relies on a certified multidisciplinary team (Lean Six Sigma, PMP, Agile, ITIL) to combine the methodological rigor of major consulting firms with strong local roots and a culture of close collaboration.

Our approach is based on three principles: measuring accurately, implementing changes pragmatically, and ensuring long-term sustainability.

We support medium-sized enterprises, large corporations and public sector organisations by developing pathways to excellence tailored to their specific context, whilst maximising the positive impact on their teams and their ecosystem.

Your challenges

Improving your operational performance

(quality, costs, time).

Digitise and automate

your processes in a practical and secure way.

Embedding sustainability

and compliance in your operations (QHSE, CSR).

Streamlining the customer/user experience

and improve satisfaction.

Managing effectively

your complex projects and programmes.

Developing skills

and a culture of continuous improvement within your teams.

Our expertise

We have structured our offering into five complementary pillars, covering the entire spectrum of operational excellence, from diagnosis to sustainable implementation.

document.addEventListener("DOMContentLoaded", function() { const container = document.querySelector("#accordeon-cards-id"); if (!container) return; container.addEventListener("click", function(e) { const card = e.target.closest(".accordeon-card"); if (!card) return; const isOpen = card.classList.contains("open"); // Ferme toutes les cards const cards = container.querySelectorAll(".accordeon-card"); cards.forEach(c => { c.classList.remove("open"); c.classList.add("close"); }); // Si elle n'était PAS ouverte, on l'ouvre if (!isOpen) { card.classList.remove("close"); card.classList.add("open"); } }); }); document.addEventListener("DOMContentLoaded", function() { const container = document.querySelector("#accordeon-cards-id"); if (!container) return; const cards = container.querySelectorAll(".accordeon-card"); cards.forEach(card => { if (card.classList.contains("open")) { card.style.height = card.scrollHeight + "px"; } else { card.style.height = "400px"; } }); cards.forEach(card => { card.addEventListener("click", function() { const isOpen = card.classList.contains("open"); cards.forEach(c => { if (c !== card) closeCard(c); }); if (isOpen) { closeCard(card); } else { openCard(card); } }); }); function openCard(card) { card.classList.remove("close"); requestAnimationFrame(() => { const fullHeight = card.scrollHeight; card.style.height = fullHeight + "px"; card.classList.add("open"); }); } function closeCard(card) { const fullHeight = card.scrollHeight; card.style.height = fullHeight + "px"; requestAnimationFrame(() => { card.style.height = "400px"; card.classList.remove("open"); card.classList.add("close"); }); } });

360° Assessment & Process Analysis

Assess your performance objectively and identify areas of value.

  • Field observation (Gemba) and data analysis: identifying practices and initial pain points.
  • Process analysis: investigating issues in depth, identifying bottlenecks, waste and opportunities for improvement.
  • Sectoral and regional benchmarking
  • A pragmatic, costed roadmap: prioritising actions with a high impact in the short, medium and long term.

Lean & Continuous Improvement

To roll out a sustainable and engaging operational system.

  • Implementation of Lean fundamentals:
    5S, VSM, Kaizen.
  • Managerial practices and a performance-oriented culture.
  • Support and training for line managers / frontline teams.
  • Managing your transformations: strategy and KPIs, Visual Management.

Digitalisation & Automatisation

To provide accessible and responsible digital solutions.

  • Pragmatic automation:
    RPA, low-code, generative AI.
  • Collaborative management solutions: PBi
  • Awareness-raising: best practices relating to the use of AI in the pursuit of operational excellence, effectiveness and efficiency.

Customer/User Experience

Simplify and improve customer journeys to create perceived value.

  • Assessing pathways and streamlining the steps
  • Optimised contact centres and digital channels
  • Improvement in perceived quality
  • Training teams in customer/user focus

PMO & Complex Programmes

Structure and safeguard your major transformation projects.

  • Structure & governance: setting up PMOs tailored to the organisation’s size and maturity

  • Hybrid methodologies: PMI, Prince2, Agile.

  • Management, coordination and change management: planning, monitoring, risk identification and mitigation, reporting

  • Multi-stakeholder coordination at local level: coordination of stakeholders, management of local impact / integration of CSR

Our areas of expertise

  • Project Management Support (AMOA)
  • Portfolio management and the steering of transformation programmes and projects
  • Establishment of a PMO / Enterprise PMO
  • Turnarounds and stabilisation of projects in difficulty
  • Methodological projects (Lean Six Sigma, Agile, Agile at Scale, CMMI, PMI® standards, Prince2, etc.) or functional projects focusing on specific tools (HRIS, ERP, pricing, CRM, etc.)
  • Diagnosis, reorganisation and optimisation of processes and organisations
  • Implementation of visual and performance-based management systems

Complementary areas of expertise

Individual & Group Coaching

Corporate Social Responsibility

L'Académie
Facilitation & Teaching Methods

Ready to transform your organisation?

Our team is here to help.

Contact