{"id":8537,"date":"2026-03-23T13:42:22","date_gmt":"2026-03-23T13:42:22","guid":{"rendered":"https:\/\/willing.fr\/what-do-we-do\/excellence-operationnelle\/"},"modified":"2026-08-18T15:20:08","modified_gmt":"2026-08-18T15:20:08","slug":"excellence-operationnelle","status":"publish","type":"page","link":"https:\/\/willing.fr\/en\/what-do-we-do\/excellence-operationnelle\/","title":{"rendered":"Operational Excellence"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8537\" class=\"elementor elementor-8537 elementor-6880\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31ffbbc e-flex e-con-boxed e-con e-parent\" data-id=\"31ffbbc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2a2994f e-flex e-con-boxed e-con e-child\" data-id=\"2a2994f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e69ecde elementor-widget__width-inherit elementor-widget elementor-widget-breadcrumbs\" data-id=\"e69ecde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/willing.fr\/en\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c55aa8 e-con-full e-flex e-con e-child\" data-id=\"1c55aa8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94f269d elementor-widget elementor-widget-image\" data-id=\"94f269d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"180\" height=\"82\" src=\"https:\/\/willing.fr\/wp-content\/uploads\/LOGO-WILLING-HUMAIN.svg\" class=\"attachment-large size-large wp-image-5737\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-512b559 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"512b559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Operational Excellence\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-866a5d0 elementor-widget__width-initial elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"866a5d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Redefining your purpose, aligning your organisation, prioritising your projects: transformations are multiplying, yet often struggle to materialise. Willing translates your strategic directions into operational roadmaps to secure the achievement of your objectives. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8fb558 elementor-align-center hovered-cta elementor-widget elementor-widget-button\" data-id=\"d8fb558\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/willing.fr\/en\/get-in-touch\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact our experts<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-017b1e2 e-flex e-con-boxed e-con e-parent\" data-id=\"017b1e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e6a18a9 e-con-full e-flex e-con e-child\" data-id=\"e6a18a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba0db1c elementor-widget elementor-widget-heading\" data-id=\"ba0db1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our approach<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60f3819 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"60f3819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>WILLING relies on a certified multidisciplinary team (Lean Six Sigma, PMP, Agile, ITIL) to combine the methodological rigor of major consulting firms with strong local roots and a culture of close collaboration.<\/strong><\/p><p> <\/p><p>Our approach is based on three principles: measuring accurately, implementing changes pragmatically, and ensuring long-term sustainability.<\/p><p>We support medium-sized enterprises, large corporations and public sector organisations by developing pathways to excellence tailored to their specific context, whilst maximising the positive impact on their teams and their ecosystem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-868d2ae e-con-full e-flex e-con e-child\" data-id=\"868d2ae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53ef879 e-flex e-con-boxed e-con e-parent\" data-id=\"53ef879\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7fcb010 e-con-full e-flex e-con e-child\" data-id=\"7fcb010\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a296d4 elementor-widget elementor-widget-heading\" data-id=\"6a296d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your challenges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-116c2cd e-con-full e-flex e-con e-child\" data-id=\"116c2cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ca70885 e-con-full e-flex e-con e-child\" data-id=\"ca70885\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b832358 elementor-widget elementor-widget-image\" data-id=\"b832358\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"26\" height=\"27\" src=\"https:\/\/willing.fr\/wp-content\/uploads\/ameliorer.svg\" class=\"attachment-large size-large wp-image-6887\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8747150 elementor-widget elementor-widget-heading\" data-id=\"8747150\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Improving your operational performance <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b51f58 elementor-widget elementor-widget-text-editor\" data-id=\"5b51f58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>(quality, costs, time).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0aa21e8 e-con-full e-flex e-con e-child\" data-id=\"0aa21e8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c355fe7 elementor-widget elementor-widget-image\" data-id=\"c355fe7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"26\" height=\"27\" src=\"https:\/\/willing.fr\/wp-content\/uploads\/digitaliser.svg\" class=\"attachment-large size-large wp-image-6889\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68dcf5a elementor-widget elementor-widget-heading\" data-id=\"68dcf5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Digitise and automate <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-543002a elementor-widget elementor-widget-text-editor\" data-id=\"543002a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>your processes in a practical and secure way.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4fbbad e-con-full e-flex e-con e-child\" data-id=\"d4fbbad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95ad1ae elementor-widget elementor-widget-image\" data-id=\"95ad1ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"33\" height=\"33\" src=\"https:\/\/willing.fr\/wp-content\/uploads\/integrer-durabilite.svg\" class=\"attachment-large size-large wp-image-6891\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4878ff0 elementor-widget elementor-widget-heading\" data-id=\"4878ff0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Embedding sustainability <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ada30df elementor-widget elementor-widget-text-editor\" data-id=\"ada30df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>and compliance in your operations (QHSE, CSR).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bcda61 e-con-full e-flex e-con e-child\" data-id=\"2bcda61\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92c853f elementor-widget elementor-widget-image\" data-id=\"92c853f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"34\" height=\"33\" src=\"https:\/\/willing.fr\/wp-content\/uploads\/exp-client.svg\" class=\"attachment-large size-large wp-image-6893\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a4eb4e elementor-widget elementor-widget-heading\" data-id=\"1a4eb4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Streamlining the customer\/user experience <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f579615 elementor-widget elementor-widget-text-editor\" data-id=\"f579615\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>and improve satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a79a297 e-con-full e-flex e-con e-child\" data-id=\"a79a297\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5eb737a elementor-widget elementor-widget-image\" data-id=\"5eb737a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"34\" height=\"35\" src=\"https:\/\/willing.fr\/wp-content\/uploads\/piloter.svg\" class=\"attachment-large size-large wp-image-6895\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8c022f elementor-widget elementor-widget-heading\" data-id=\"f8c022f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Managing effectively <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0d0665 elementor-widget elementor-widget-text-editor\" data-id=\"d0d0665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>your complex projects and programmes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1d7d70 e-con-full e-flex e-con e-child\" data-id=\"f1d7d70\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43e18d1 elementor-widget elementor-widget-image\" data-id=\"43e18d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"33\" height=\"33\" src=\"https:\/\/willing.fr\/wp-content\/uploads\/dvp-competence.svg\" class=\"attachment-large size-large wp-image-6897\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3d413e elementor-widget elementor-widget-heading\" data-id=\"d3d413e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Developing skills <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65d4d7a elementor-widget elementor-widget-text-editor\" data-id=\"65d4d7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>and a culture of continuous improvement within your teams.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f3a829 e-flex e-con-boxed e-con e-parent\" data-id=\"9f3a829\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f09c33d e-con-full e-flex e-con e-child\" data-id=\"f09c33d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db3a4fd elementor-widget elementor-widget-heading\" data-id=\"db3a4fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our expertise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f879502 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f879502\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We have structured our offering into five complementary pillars, covering the entire spectrum of operational excellence, from diagnosis to sustainable implementation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b149176 e-con-full e-flex e-con e-child\" data-id=\"b149176\" data-element_type=\"container\" data-e-type=\"container\" id=\"accordeon-cards-id\">\n\t\t<div class=\"elementor-element elementor-element-008a8a9 e-con-full accordeon-card close e-flex e-con e-child\" data-id=\"008a8a9\" data-element_type=\"container\" data-e-type=\"container\" id=\"accordeon-1\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-972d1fe e-con-full accordeon-card-summary e-flex e-con e-child\" data-id=\"972d1fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5fec983 e-con-full e-flex e-con e-child\" data-id=\"5fec983\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94f4446 elementor-widget elementor-widget-heading\" data-id=\"94f4446\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">360\u00b0 Assessment &amp; Process Analysis\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52eee51 elementor-widget elementor-widget-text-editor\" data-id=\"52eee51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Assess your performance objectively and identify areas of value.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8293a accordeon-card-summary-i elementor-widget elementor-widget-image\" data-id=\"0a8293a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/willing.fr\/wp-content\/uploads\/ICON-PLUS.svg\" class=\"attachment-large size-large wp-image-6009\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b82748 e-con-full accordeon-card-border e-flex e-con e-child\" data-id=\"2b82748\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d68ce81 e-con-full accordeon-card close e-flex e-con e-child\" data-id=\"d68ce81\" data-element_type=\"container\" data-e-type=\"container\" id=\"accordeon-2\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-74b3e22 e-con-full accordeon-card-summary e-flex e-con e-child\" data-id=\"74b3e22\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6c7f4fe e-con-full e-flex e-con e-child\" data-id=\"6c7f4fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e09230f elementor-widget elementor-widget-heading\" data-id=\"e09230f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Lean &amp; Continuous Improvement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c15c1a7 elementor-widget elementor-widget-text-editor\" data-id=\"c15c1a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Development of differentiated communication plans to give meaning, mobilise stakeholders and recognise everyone&#8217;s contributions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8efb13 accordeon-card-summary-i elementor-widget elementor-widget-image\" data-id=\"e8efb13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/willing.fr\/wp-content\/uploads\/ICON-PLUS.svg\" class=\"attachment-large size-large wp-image-6009\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ebd0556 e-con-full accordeon-card-border e-flex e-con e-child\" data-id=\"ebd0556\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6369274 e-con-full accordeon-card close e-flex e-con e-child\" data-id=\"6369274\" data-element_type=\"container\" data-e-type=\"container\" id=\"accordeon-3\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-09b1235 e-con-full accordeon-card-summary e-flex e-con e-child\" data-id=\"09b1235\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f3c30fc e-con-full e-flex e-con e-child\" data-id=\"f3c30fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-595dd2a elementor-widget elementor-widget-heading\" data-id=\"595dd2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Digitalisation &amp; Automatisation \n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f8e963 elementor-widget elementor-widget-text-editor\" data-id=\"4f8e963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To provide accessible and responsible digital solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8001570 accordeon-card-summary-icon elementor-widget elementor-widget-image\" data-id=\"8001570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/willing.fr\/wp-content\/uploads\/ICON-PLUS.svg\" class=\"attachment-large size-large wp-image-6009\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12ab384 e-con-full accordeon-card-border e-flex e-con e-child\" data-id=\"12ab384\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1652665 e-con-full accordeon-card close e-flex e-con e-child\" data-id=\"1652665\" data-element_type=\"container\" data-e-type=\"container\" id=\"accordeon-4\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1ffa858 e-con-full accordeon-card-summary e-flex e-con e-child\" data-id=\"1ffa858\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-da06656 e-con-full e-flex e-con e-child\" data-id=\"da06656\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c783ace elementor-widget elementor-widget-heading\" data-id=\"c783ace\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer\/User Experience\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b37f76f elementor-widget elementor-widget-text-editor\" data-id=\"b37f76f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Simplify and improve customer journeys to create perceived value.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-784a1ab accordeon-card-summary-i elementor-widget elementor-widget-image\" data-id=\"784a1ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/willing.fr\/wp-content\/uploads\/ICON-PLUS.svg\" class=\"attachment-large size-large wp-image-6009\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47ccf82 e-con-full accordeon-card-border e-flex e-con e-child\" data-id=\"47ccf82\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-afea124 e-con-full accordeon-card close e-flex e-con e-child\" data-id=\"afea124\" data-element_type=\"container\" data-e-type=\"container\" id=\"accordeon-5\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-179d3bb e-con-full accordeon-card-summary e-flex e-con e-child\" data-id=\"179d3bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-84bf793 e-con-full e-flex e-con e-child\" data-id=\"84bf793\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bcec77 elementor-widget elementor-widget-heading\" data-id=\"8bcec77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">PMO &amp; Complex Programmes\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63c6cd4 elementor-widget elementor-widget-text-editor\" data-id=\"63c6cd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Structure and safeguard your major transformation projects.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13bd03c accordeon-card-summary-i elementor-widget elementor-widget-image\" data-id=\"13bd03c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/willing.fr\/wp-content\/uploads\/ICON-PLUS.svg\" class=\"attachment-large size-large wp-image-6009\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d11c90 e-con-full accordeon-card-border e-flex e-con e-child\" data-id=\"4d11c90\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f610453 e-flex e-con-boxed e-con e-parent\" data-id=\"f610453\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b780878 e-con-full e-flex e-con e-child\" data-id=\"b780878\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7445f26 e-con-full e-flex e-con e-child\" data-id=\"7445f26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3ccbe3 elementor-widget elementor-widget-heading\" data-id=\"e3ccbe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our areas of expertise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2565c2c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2565c2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Project Management Support (AMOA)<\/li><li>Portfolio management and the steering of transformation programmes and projects<\/li><li>Establishment of a PMO \/ Enterprise PMO<\/li><li>Turnarounds and stabilisation of projects in difficulty<\/li><li>Methodological projects (Lean Six Sigma, Agile, Agile at Scale, CMMI, PMI\u00ae standards, Prince2, etc.) or functional projects focusing on specific tools (HRIS, ERP, pricing, CRM, etc.)<\/li><li>Diagnosis, reorganisation and optimisation of processes and organisations<\/li><li>Implementation of visual and performance-based management systems<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b57d30 e-con-full e-flex e-con e-child\" data-id=\"1b57d30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e311794 e-flex e-con-boxed e-con e-parent\" data-id=\"e311794\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-730ecf2 e-con-full e-flex e-con e-child\" data-id=\"730ecf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8aafa3 elementor-widget elementor-widget-heading\" data-id=\"d8aafa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complementary areas of expertise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e6ef8e8 e-con-full e-flex e-con e-child\" data-id=\"e6ef8e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bb23aa0 e-con-full e-flex e-con e-child\" data-id=\"bb23aa0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44dcc23 elementor-widget elementor-widget-heading\" data-id=\"44dcc23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/willing.fr\/en\/what-do-we-do\/coaching\/\" target=\"_blank\">Individual &amp; Group Coaching<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-383d0ca e-con-full e-flex e-con e-child\" data-id=\"383d0ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a12fad elementor-widget elementor-widget-heading\" data-id=\"9a12fad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/willing.fr\/en\/what-do-we-do\/csr\/\" target=\"_blank\">Corporate Social Responsibility.<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3bfe40 e-con-full e-flex e-con e-child\" data-id=\"e3bfe40\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93c5713 elementor-widget elementor-widget-heading\" data-id=\"93c5713\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/willing.fr\/en\/what-do-we-do\/humain-academie\/\" target=\"_blank\">The Academy<br \/>Facilitation &amp; Teaching Methods<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-deda48e e-flex e-con-boxed e-con e-parent\" data-id=\"deda48e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e679e4c e-con-full e-flex e-con e-child\" data-id=\"e679e4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-24069ce e-con-full custom-fade-element e-flex e-con e-child\" data-id=\"24069ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24d69ad elementor-widget elementor-widget-heading\" data-id=\"24d69ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready to transform your organisation?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eb055f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0eb055f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our team is here to help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd4c904 hovered-cta elementor-widget elementor-widget-button\" data-id=\"cd4c904\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/willing.fr\/en\/get-in-touch\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b6ff15 e-flex e-con-boxed e-con e-parent\" data-id=\"5b6ff15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2239013 e-flex e-con-boxed e-con e-parent\" data-id=\"2239013\" data-element_type=\"container\" data-e-type=\"container\" id=\"pop-up-main\" data-settings=\"{&quot;position&quot;:&quot;fixed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-38989bb e-con-full e-flex e-con e-child\" data-id=\"38989bb\" data-element_type=\"container\" data-e-type=\"container\" id=\"pop-up-content\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ea448a accordeon-card-summary-i-close elementor-widget elementor-widget-image\" data-id=\"8ea448a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/willing.fr\/wp-content\/uploads\/ICON-MOINS.svg\" class=\"attachment-large size-large wp-image-6007\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35dffb9 e-con-full accordeon-card-content e-flex e-con e-child\" data-id=\"35dffb9\" data-element_type=\"container\" data-e-type=\"container\" id=\"content-1\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdac419 elementor-widget elementor-widget-heading\" data-id=\"bdac419\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">360\u00b0 Assessment &amp; Process Analysis\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40364c9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"40364c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><div class=\"O0\"><strong>Field observation (Gemba) and data analysis<\/strong>: identifying practices and initial pain points.<\/div><\/li><li><div class=\"O0\"><strong>Process analysis<\/strong>: investigating issues in depth, identifying bottlenecks, waste and opportunities for improvement.<\/div><\/li><li><div class=\"O0\"><strong>Sectoral and regional benchmarking<\/strong><\/div><\/li><li><div class=\"O0\"><strong>A pragmatic, costed roadmap<\/strong>: prioritising actions with a high impact in the short, medium and long term.<\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36b133f e-con-full accordeon-card-content e-flex e-con e-child\" data-id=\"36b133f\" data-element_type=\"container\" data-e-type=\"container\" id=\"content-2\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b45810 elementor-widget elementor-widget-heading\" data-id=\"3b45810\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Lean &amp; Continuous Improvement\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0332017 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0332017\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>\n<div class=\"O0\"><strong>Implementation of Lean fundamentals:<\/strong>\n5S, VSM, Kaizen.<\/div><\/li>\n \t<li>\n<div class=\"O0\"><strong>Managerial practices<\/strong> and a performance-oriented culture.<\/div><\/li>\n \t<li>\n<div class=\"O0\"><strong>Support and training <\/strong>for line managers \/ frontline teams.<\/div><\/li>\n \t<li>\n<div class=\"O0\"><strong>Managing your transformations: <\/strong>strategy and KPIs, Visual Management.<\/div><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-476a73b e-con-full accordeon-card-content e-flex e-con e-child\" data-id=\"476a73b\" data-element_type=\"container\" data-e-type=\"container\" id=\"content-3\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa41d3a elementor-widget elementor-widget-heading\" data-id=\"fa41d3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Digitalisation &amp; Automatisation \n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc89036 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cc89036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><div class=\"O0\"><strong>Pragmatic automation:<\/strong><br \/>RPA, low-code, generative AI.<\/div><\/li><li><div class=\"O0\"><strong>Collaborative management solutions: <\/strong>PBi<\/div><\/li><li><div class=\"O0\"><strong>Awareness-raising: <\/strong>best practices relating to the use of AI in the pursuit of operational excellence, effectiveness and efficiency.<\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1976631 e-con-full accordeon-card-content e-flex e-con e-child\" data-id=\"1976631\" data-element_type=\"container\" data-e-type=\"container\" id=\"content-4\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df32a9f elementor-widget elementor-widget-heading\" data-id=\"df32a9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer\/User Experience\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ad2e9b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3ad2e9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><div class=\"O0\"><strong>Assessing pathways<\/strong> and streamlining the steps<\/div><\/li><li><div class=\"O0\">Optimised <strong>contact centres<\/strong> and digital channels<\/div><\/li><li><div class=\"O0\"><strong>Improvement in perceived quality<\/strong><\/div><\/li><li><div class=\"O0\"><strong>Training<\/strong> teams in customer\/user focus<\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-066c566 e-con-full accordeon-card-content e-flex e-con e-child\" data-id=\"066c566\" data-element_type=\"container\" data-e-type=\"container\" id=\"content-5\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe0435 elementor-widget elementor-widget-heading\" data-id=\"7fe0435\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">PMO &amp; Complex Programmes\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45c00af elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"45c00af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li><strong>Structure &amp; governance:<\/strong> setting up PMOs tailored to the organisation\u2019s size and maturity<\/li>\n \t<li><strong>Hybrid methodologies<\/strong>: PMI, Prince2, Agile.<\/li>\n \t<li><strong>Management, coordination and change management:<\/strong> planning, monitoring, risk identification and mitigation, reporting<\/li>\n \t<li><strong>Multi-stakeholder coordination at local level: <\/strong>coordination of stakeholders, management of local impact \/ integration of CSR<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Operational Excellence Redefining your purpose, aligning your organisation, prioritising your projects: transformations are multiplying, yet often struggle to materialise. Willing translates your strategic directions into operational roadmaps to secure the achievement of your objectives. Contact our experts Our approach WILLING relies on a certified multidisciplinary team (Lean Six Sigma, PMP, Agile, ITIL) to combine the [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":8459,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8537","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Operational Excellence - Willing - Sp\u00e9cialiste de la transformation \u00e0 impact<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/willing.fr\/en\/what-do-we-do\/excellence-operationnelle\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Operational Excellence - Willing - Sp\u00e9cialiste de la transformation \u00e0 impact\" \/>\n<meta property=\"og:description\" content=\"Operational Excellence Redefining your purpose, aligning your organisation, prioritising your projects: transformations are multiplying, yet often struggle to materialise. 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