Operational excellence

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To remain competitive and meet increasingly demanding requirements, organizations must demonstrate agility and flexibility while cutting out unnecessary costs.

They need to make informed decisions in a short space of time, integrating the use of AI and data optimization into their strategies as a means to automate production and increase efficiency.

Willing provides custom solutions tailored to its clients’ most structurally challenging transformation projects, combining expertise and know-how in two main disciplines: project, program and portfolio management (PPM) and operational excellence (LEAN).

Your challenges

Sustainably align strategies and operations, ensuring all projects and programs deliver on their promise.

Industrialize operations management by providing the resources, methods and soft skills needed to make your initiatives a success.

Implement ambitious transformation initiatives over a limited time period, supported by a continuous improvement dynamic.

Manage risks and opportunities at every level of the organization, liaising with audit, risk and compliance teams for safe large-scale project management.

Improve operational efficiency to increase client satisfaction and the user experience.

Implement new sustainable growth initiatives to align with ESG, low-carbon and AI challenges.

Our expertise

To drive performance and deliver on value, we have chosen an end-to-end approach, merging two complementary skills to address the challenges in all value streams of your transformation project:

Steering of your transformation with recognized expertise in project, program and portfolio management

Operational performance, adaptability and resilience with expertise in Lean, Design Thinking, and automation.

Transformation management (PPM)

Identification of strategic themes
Impact on business models
Targeting of operating models
Financing of strategies
Trajectory modeling
Tactical and operational implementation
Use of generative AI as a lever for performance and scenario modeling to steer global transformation.

Performance management

Diagnosis of the maturity of projects, programs, processes and organizations
Steering by value: EVM, frugal methods and criteria, Lean Portfolio Management, performance-by-objectives methodology (i.e., OKR), Design Thinking
Optimization of project, process and organizational performance (Lean Manufacturing, IT/Office).

PPM & Lean methodologies and guidelines

Definition, roll-out and management of activities, ceremonies, artifacts, deliverables and roles specific to PPM methods and frameworks
Agility, scaled agility (SAFe®), product management
Mobilization of Lean methods (PDCA, 5S, DMAIC, Kanban, visual management, etc.) to diagnose and optimize processes and organizations
Governance design and tools (Control Tower)
Moderation of communities and training activities.

Digital transformation, automation, data and AI management

Co-definition, roll-out and management of all activities relating to requirements definition, qualification and impact assessment of information systems and digitization
Redefinition of coordination processes and IS/business operating models
Deployment and integration of digital solutions and process automation
Coaching/accompaniment for Run management
Data visualization and business intelligence.

Skills development

Needs identification and pedagogical engineering with respect to transformation and project leadership.

Our areas of expertise

Project portfolio management and transformation programs
Establishment of a PMO/ePMO
Project turnaround (projects in difficulty)
Training and skills development (Lean and project)
Process reorganization and optimization
Diagnosis and reorganization of organizations
Implementation of visual management systems
ction in functional areas (HRIS, ERP, pricing, CRM, etc.)
Method-based action (Lean Six Sigma, agility, scaled agility, CMMI, PMI® repositories, PRINCE2, etc.).