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  • Operational excellence

To remain competitive and meet increasingly demanding requirements, organizations must demonstrate agility and flexibility while cutting out unnecessary costs.

They need to make informed decisions in a short space of time, integrating the use of AI and data optimization into their strategies as a means to automate production and increase efficiency.

Willing provides custom solutions tailored to its clients’ most structurally challenging transformation projects, combining expertise and know-how in two main disciplines: project, program and portfolio management (PPM) and operational excellence (LEAN).

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Your challenges

Our expertise

To drive performance and deliver on value, we have chosen an end-to-end approach, merging two complementary skills to address the challenges in all value streams of your transformation project:

  • Steering of your transformation with recognized expertise in project, program and portfolio management
  • Operational performance, adaptability and resilience with expertise in Lean, Design Thinking, and automation.
  • Identification of strategic themes
  • Impact on business models
  • Targeting of operating models
  • Financing of strategies
  • Trajectory modeling
  • Tactical and operational implementation
  • Use of generative AI as a lever for performance and scenario modeling to steer global transformation.
  • Diagnosis of the maturity of projects, programs, processes and organizations
  • Steering by value: EVM, frugal methods and criteria, Lean Portfolio Management, performance-by-objectives methodology (i.e., OKR), Design Thinking
  • Optimization of project, process and organizational performance (Lean Manufacturing, IT/Office).
  • Definition, roll-out and management of activities, ceremonies, artifacts, deliverables and roles specific to PPM methods and frameworks
  • Agility, scaled agility (SAFe®), product management
  • Mobilization of Lean methods (PDCA, 5S, DMAIC, Kanban, visual management, etc.) to diagnose and optimize processes and organizations
  • Governance design and tools (Control Tower)
  • Moderation of communities and training activities.
  • Co-definition, roll-out and management of all activities relating to requirements definition, qualification and impact assessment of information systems and digitization
  • Redefinition of coordination processes and IS/business operating models
  • Deployment and integration of digital solutions and process automation
  • Coaching/accompaniment for Run management
  • Data visualization and business intelligence.

Needs identification and pedagogical engineering with respect to transformation and project leadership.

Our areas of expertise

  • Project portfolio management and transformation programs
  • Establishment of a PMO/ePMO
  • Project turnaround (projects in difficulty)
  • Training and skills development (Lean and project)
  • Process reorganization and optimization
  • Diagnosis and reorganization of organizations
  • Implementation of visual management systems
  • ction in functional areas (HRIS, ERP, pricing, CRM, etc.)
  • Method-based action (Lean Six Sigma, agility, scaled agility, CMMI, PMI® repositories, PRINCE2, etc.).
Discover our other expertise
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People & business

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Technologies

Data - AI - cyber
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Impact

CSR, environment
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Cinétique

marketing & communication
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Coaching
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Academy

We are here to help

To support you at every stage of your project.

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Regional philanthropy

  • Every year, we sign sponsorship agreements with various organizations and associations. By way of example, in 2023, we were sponsors for over 100 days.
  • Since 2023, we have been a partner of Nos quartiers ont des talents (NQT), an association that promotes the professional integration of local young graduates, through which we mentor young professionals and pass on our knowledge and experience.

Partnerships with schools

  • We invest in our team members’ schools and alumni networks, and regularly take part in their events: company forums, entrance competitions, challenges, case studies, hackathons, etc.

Local charity events

  • We take part in charity events in our regions all year round, often initiated by our team members. Examples include the Toulouse and Paris marathons (2022, 2023 and 2024), awareness-raising and fundraising for Pink October (2023), Clean my Calanques (2024) and the Pink October race (2024).

Reducing our greenhouse gas emissions

  • Since 2022, our annual carbon footprint has been calculated by a qualified service provider (in accordance with the GHG Protocol).
  • We use this GHG assessment to evaluate and correct our scope 1, 2 and 3 reduction trajectory.

Sustainable purchasing and waste management

  • Our purchasing policy prioritizes purchases of reconditioned equipment or products made by environmentally engaged suppliers whenever possible, such as French non-profit organizations set up to help disabled people find work (like ESAT), in line with our continuous improvement approach.
  • We have set up selective sorting and recycling systems in each of our offices for paper/cardboard, metal, plastic and glass waste.

Promoting soft mobility

  • We pay 75% of our team members’ public transport fares.
  • We travel by train for business trips, as part of our Company Agreement, to reduce our carbon footprint.

Building on sustainable IT

  • Our website is eco-designed and developed, in line with our purpose and commitments (WCAG).
  • We give our used IT equipment to our team members’ children, associations or local schools.

Encouraging diversity and equal opportunity

  • We have a fair and inclusive recruitment process that gives everyone an equal chance, whatever their level of experience, origin or religion.
  • Our “Diversity” charters testify to our zero tolerance of all forms of discrimination.
  • We recruit students responsibly every year on work-study contracts and in internships, to help integrate young people into the world of work.
  • We have partnered with the Nos quartiers ont des talents association which accompanies disadvantaged young graduates, helping young professionals along the path to employment and facilitating the transmission of knowledge between generations.
  • We have assigned a representative in the fight against discrimination and promotion of diversity, Jennifer Borderie, whom our team members and candidates can contact in reference to such issues.
  • We have also set up a free helpline in collaboration with Malakoff Humanis to assist team members in difficult situations, for example due to harassment, discrimination, illness, social fragility or disability. (Phone: 3996.)

Promoting and accelerating gender equality

  • Our 2023 Company Agreement includes exceptional leave for female team members in the event of an abortion.
  • We offer parenting support including tripartite interviews on leaving for and returning from maternity and paternity leave.
  • Our professional equality index is the focus of a specific action plan. It stands at 93/100 for 2024 and is constantly improving.

Integrating people with disabilities

  • Marie-Cécile Batigne is our disability representative, in charge of supporting disabled team members and raising awareness among our teams.
  • Our 2023 Company Agreement provides for specific leave for any team member with a child who is diagnosed with a disability or pathology.
  • We have drafted an in-house memo providing information on leave options for caregivers.
  • We assist team members with the RQTH process and protocol to recognize their status as a disabled worker in France.
  • We adapt our workstations to the needs of our disabled team members to provide them with an inclusive working environment and encourage them to remain in employment.

Across-the-board CSR

  • As part of our drive to raise awareness of CSR issues among all our team members, our Willing Management Committee has received training and is regularly updated on these issues. All our offices have joined the Climate Fresk initiative, where during the workshops, we roll out our awareness-raising campaigns.
  • Our corporate project supports initiatives addressing the core issues and fields of action covered by ISO 26000.

A participatory, consultative approach

  • We assign an ambassador to relay our corporate project in each of our offices. It is their role to align the policies of our Executive Committee, Management Committee and Works Council with our teams’ proposals.
  • We use visual management techniques to communicate the progress of our corporate project in each office, and to collect questions, suggestions and contribution requests from our teams.

Business ethics

  • We have an Ethics Charter with a code of conduct that governs all professional relations with our partners based on seven immutable principles: solidarity, integrity, respect for others, honesty, rigor, loyalty and respect for professional secrecy. This encourages our suppliers to also act responsibly and protect the environment.